Terms and Conditions

Company Details

The selling company is EasyChemicals Ltd, 1 Vale Park, Colomendy Industrial Estate, Denbigh, North Wales, LL16 5TA.

The company registration number is 05255689

Pricing

All prices on the website ex-clude VAT at 20.0%. The invoice/dispatch note will show VAT separately.

We agree to abide by the prices shown on our website at the time your order is placed.Prices for Scotland supplied via Scottish suppliers are in the Scotland section.

Carriage

Delivery is calculated and charged separately.

Delivery can only be made to permitted UK postcodes. The website will inform you if you ask for delivery to a non-permitted postcode. We reserve the right to charge additional carriage at cost where this is applicable and outside our control.

Orders reaching us by 12.00 noon Monday-Friday will usually be processed the same day. We aim for delivery within 3 working days after dispatch. However, the process for specialist industrial/commercial chemicals may take 5/6 working days.

All deliveries of chemicals from EASYCHEMICALS Ltd comply with current government legislation.

Damaged Goods, Faulty Goods or Not those Ordered

Please notify us immediately at our priority response address help@easychemicals.co.uk or by telephone to 0870 609 3374 if the products you have received are damaged, faulty or not those ordered. We will despatch replacement products immediately and arrange for the defective items to be collected.

If you have mistakenly ordered the wrong goods the conditions under 'Cancellation of your order' apply for the return of the goods.

Cancellation of your order

You may cancel your order within seven days of receiving the products.

To receive a full refund the goods must be returned to us, at your cost and at your own risk, in their original packaging and unopened. Refunds will not be given for goods which cannot be resold because of their return condition.

Complaints

Should you have a complaint about any aspect of our goods or services please contact us straight away at our priority response address help@easychemicals.co.uk or by telephone to 0870 609 3374

We promise to respond within three working days and give you a time for resolution of the dispute.

This does not affect your statutory customer rights.

Security and Privacy

EASYCHEMICALS Ltd is registered under the Data Protection Act 1998 (Registration No. Z8910042)

EASYCHEMICALS Ltd secure on-line shopping service allows easy ordering and easy payment for all your pool chemical requirements.

The personal details you supply to enable us to process and confirm your order are held on our secure site and we will not disclose any of your information to a third party.

EASYCHEMICALS Ltd may from time to time contact its customers via email to advise of special offers, price changes, new products etc.