Q: How do I purchase products from the Easy Chemicals on-line store?
A: We have worked hard to make buying from Easy Chemicals as secure and simple as possible.
We ONLY supply our products on-line; we don’t accept orders by post, fax or telephone; this helps us keep our overheads as low as possible, which means that our prices are as low as possible too!
The ‘Shopping Cart’ will store items you have placed while you continue shopping.
Each item for sale has an ‘Add to Cart’ button. You may see a number already in the box next to the ‘Add to Cart’. This is the minimum order we will send of that product.
When you press this button your order will automatically update with the total quantity and value of your cart contents. Simply enter the quantity of each product you wish to purchase before clicking ‘Add to Cart’. You can change this quantity until you ‘Checkout’ of the shop, simply by clicking on the ‘Quantity’ box.
The ‘Shopping Cart’ allows you to continue shopping, remove items or amend quantities, then Checkout and place your secure order when you are sure that the order is complete.
It is only at this time that you will be asked for your name and address and other delivery details, and then your credit/debit card details for online authorisation.
To search for a further item, simply click on the ‘Continue Shopping’ tab on the left. This will take you to the product area, where you can make your further selections.
Q: Is my transaction secure?
A: Every on-line transaction made within the Easy Chemicals shop is transmitted across the Internet using SSL encryption. This industry-standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. You are far safer using your credit card within the Easy Chemicals shop than you are in a restaurant in your local high street.
We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state-of-the-art hardware firewall. We will not store any credit or debit card details on our system, in order to protect your privacy. We use the Takepayments system and Barclaycard to communicate direct with your Bank to ensure that your details are safe.
Q: What if I have problems ordering?
A: Common reasons for problems when pressing the ‘Checkout’ button are:
– You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either fix the problem or, if all else fails you can email us and we will raise a Pro-Forma Invoice.
One issue that occasionally causes customers to experience problems when placing orders relates to the use of ‘Cookies’. Cookies are small text files which are saved on your PC when you visit our site. They help our website to ‘remember’ where you are in the shopping process. Occasionally, a cookie can become corrupted, and you might then encounter problems with the order process. If this happens, just clear the whole cookie file (look up the Help menu in your browser to learn how to do this for your particular software version), then close and re-open your browser. You should then be able to place your order without further difficulty.
You can delete cookies at any time, but if you set your PC to reject cookies ALL the time you won’t be able to shop on our website !
Cookies are held in memory until you close your browser (eg. Internet Explorer, Mozilla, Google Chrome, Firefox). If you delete the cookie file with your browser open, it will simply make a new cookie file when you close it, and your cookies will re-appear immediately. Note that deleting your cookie file entirely will cause you to ‘start from scratch’ with every web site you usually visit, which may slow down your browsing a little.
If you are still having problems, e-mail us on [email protected]
Q: Who is responsible for delivering my order?
A: Easy Chemicals uses reputable carriers, and your order is fully insured in transit. We may use different carriers from time to time.
Q: What are the delivery lead times like?
A: We try to deliver all order within 5-10 working days, sometimes it may be a bit longer if we or a supplier is waiting for new stock to arrive. We will always email and advise a delivery date to you once we know it.
Q: What happens if I receive damaged goods?
A: please email us using the [email protected] address, if you can send pictures of the damage it greatly helps. If you accept the delivery you should always sign as received damaged, this way we can prove to the haulier the goods arrived damaged via the POD (proof of delivery).
Q: What about VAT?
A: Our prices are given excluding VAT, the website will add the VAT to your order during checkout. Our final invoice on Checkout provides a breakdown which shows VAT separately. If you are VAT registered and wish to reclaim the VAT through your tax return, this is your tax invoice. If you need a copy of an invoice for tax reasons you can also email us using the [email protected] address we will send one over.
Q: What if I don’t receive my order?
A: Firstly, check the confirmation for your order. You should receive this by e-mail after you have completed your on-line order.
Even the best carriers sometimes have problems, and your order may simply be delayed. Please contact us using the ‘Contact’ form straight away and we will be delighted to help.
Q: What happens if my card authorisation fails?
A: If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be back in the card input page. Check that all the details are correct, and make any changes necessary before proceeding once more.
If all the details are correct but you are still having problems, then we would advise that you contact the card issuer to check for any reasons why your card was not authorised.
Please note we do not accept payment using American Express cards.
Q: Can I get a product specification / MSDS / CoA?
A: Yes, we will happily provide any of the above you for, please just send us an email using [email protected] and tell us what product you want the specification or MSDS for. If you have received an order and require a CoA (Certificate of Analysis), quote you order number in the email and we will send it.
Q: Will Easy Chemicals give my details on to other companies?
A: No. We have a deep dislike of junk mail of all kinds!