TERMS AND CONDITIONS
The online store accessed through this website is operated by EasyChemicals Ltd, 1 Vale Park, Colomendy Industrial Estate, Denbigh, North Wales, LL16 5TA.
The company registration number is 05255689
As a user of this website you acknowledge that any use of this website and any transactions you make are subject to our Terms and Conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website. Your use of the website shall signify your acceptance to be bound by our terms and conditions and other policies.
You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of a parent or guardian.
All prices on the website exclude VAT at 20.0%. The invoice will show VAT separately.
EasyChemicals Ltd sources its products from a number of suppliers and we agree to abide by the prices shown on our website at the time your order is placed as far as is practicable. The Chemical Industry can be volatile in terms of supply, availability and pricing and if one supplier is not able to fulfil your order we will seek an alternative supplier which may result in an additional carriage contribution. If you do not then wish to proceed with your order we will provide a full refund.
If for any reason we are unable to fulfil your order we will issue you with a full refund.
Carriage and Delivery
Delivery is calculated and shown on your order as a separate charge.
We are unable to deliver industrial chemicals to a domestic address.
Delivery can only be made to UK mainland postcodes. The website will inform you if you ask for delivery to a non-permitted postcode. We do not serve UK Islands but we can deliver to a nearby port for you to arrange onward transportation.
We reserve the right to charge additional carriage at cost where this is applicable and outside our control.
We will endeavour to let the customer know at the earliest opportunity of any delivery changes/delays.
It is your responsibility to ensure that there is sufficient access for our delivery vehicle and appropriate staff to receive your order. On placing your first order you will be asked to answer a Delivery Questionnaire, but this will not be necessary for subsequent orders.
All deliveries require to be received and signed for by a responsible person.
An aborted delivery will incur an additional delivery charge.
We aim for delivery within 5/6 working days. However, the process for specialist industrial/commercial chemicals may take 7/8 working days.
All deliveries of chemicals from Easychemicals Ltd comply with current government legislation.
Damaged Goods, Faulty Goods or Not those Ordered
It is your responsibility to receive and check the goods, and once delivered you accept responsibility for their safe storage. Any damages or defects must be reported within 24 hours.
You should notify us via email at email@example.com or by telephone to 01352 872300 if the products you have received are damaged, faulty or not those ordered. We will despatch replacement products and arrange for the defective items to be collected.
If you have mistakenly ordered the wrong goods the conditions under ‘Cancellation of your order’ apply for the return of the goods.
Cancellation of your order
You may cancel your order before it has been packed and receive a refund. Once packed – especially liquid products which are packed specifically to order – whole order/restocking costs may be charged.
If you wish to return an item once delivered, this must be done within seven days of receipt. If you require any unwanted goods to be collected, then a collection charge will apply and this may be greater than the delivery cost.
To receive a refund the goods must be returned the original depot, at your cost and at your own risk, in their original packaging, unopened and in a resaleable condition. Refunds will not be given for goods which cannot be resold because of their return condition or chemical regulations.
Please also see our Returns Policy
Should you have a complaint about any aspect of our goods or services please contact us straight away at firstname.lastname@example.org or by telephone to 01352 872300
We promise to respond within two working days and give you a time for resolution of the dispute.
This does not affect your statutory customer rights.
Security and Privacy
Easychemicals Ltd is registered under the Data Protection Act 1998 (Registration No. Z8910042)
Easychemicals Ltd provides a secure on-line shopping service via Worldpay/Sagepay.
The personal details you supply to enable us to process and confirm your order are held on our secure site and are only shared with our supplier partners, we will not disclose any of your information to other parties.
We will take all reasonable precautions to keep the details of your order and payment secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
It is a crime to use a false name or a known invalid or stolen credit card to order on our site.
Easychemicals Ltd may from time to time contact its customers via email to advise of special offers, price changes, new products, changes in legislation etc.
This Site may contain links to other websites. Easychemicals Ltd is not responsible for the content of any other site and the inclusion of any link to such websites does not imply endorsement.
Nothing stated in these terms & conditions or our other policy sections affects your statutory rights.